Privacy policy

At PT Formula Jelita International (“FJI”, “we”, “us”), we manufacture skincare, body care, hair care, colour cosmetics, and personal care products for brand owners in Indonesia and export markets. We understand that the ideas, formulas, and business details our clients share with us are sensitive. This Privacy Policy explains how we collect, use, and protect information you provide through formeo.id and in the course of our manufacturing services.

Information we collect

We may collect the following types of information:

  • Contact information — your name, email address, phone number, and company name, provided when you submit an enquiry, request a quotation, subscribe to our newsletter, or contact us by email, phone, or WhatsApp.

  • Project and product information — details you share about your brand, target market, product concept, preferred ingredients or actives, packaging requirements, order volumes, and registration needs.

  • Business records — quotations, purchase orders, invoices, and shipping or export documentation created in the course of working together.

  • Usage data — IP address, browser and device type, pages visited, and time spent on the site, collected automatically through cookies and analytics tools.

How we use your information

We use the information we collect to:

  • Respond to your enquiries, prepare quotations, and develop samples

  • Deliver our formulation, laboratory testing, packaging, registration, production, and fulfilment services

  • Prepare BPOM, Halal, and export documentation where you have asked us to

  • Communicate project updates, lead times, and service information

  • Improve our website, our services, and your experience with us

  • Meet our legal, regulatory, and tax obligations, and prevent misuse

Confidentiality of client project information

Product briefs, formulations, specifications, and artwork you share with us are treated as confidential business information. We use them only to deliver the services you have requested, we limit access to the personnel and partners directly involved in your project, and we do not use them to develop products for other clients. Where a non-disclosure agreement is in place, its terms apply in addition to this policy.

Sharing your information

We do not sell or trade your personal data. We may share information with:

  • Trusted service providers who help us operate, including hosting, analytics, email, and CRM providers

  • Suppliers, laboratories, and logistics partners where this is necessary to complete your project or shipment

  • Regulators and certification bodies, including BPOM and Halal certification authorities, where this is needed to register your product

  • Law enforcement or government authorities where required by law

We require these parties to handle your information in line with applicable data protection laws and to use it only for the purposes we specify.

International transfers

We serve clients and ship to markets outside Indonesia. Where we transfer personal data abroad — for example to prepare export documentation, or because a service provider we use is hosted overseas — we take reasonable steps to ensure it receives a comparable level of protection.

Data retention

We keep personal data only for as long as it is needed for the purposes described in this policy, and for as long as Indonesian commercial, tax, and product-registration record-keeping rules require. When data is no longer needed, we delete or anonymise it.

Cookies & tracking technologies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and gather usage statistics. You can manage or disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. Access is limited to staff and partners who need it to carry out their work.

Your rights

Under Indonesian Law No. 27 of 2022 on Personal Data Protection, you have the right to:

  • Access your personal data and request a copy of it

  • Correct or complete data that is inaccurate or out of date

  • Request deletion of your data, where we are not legally required to retain it

  • Withdraw your consent or opt out of marketing communications at any time

  • Object to, or ask us to restrict, certain processing of your data

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

Third-party links

Our website may contain links to third-party websites, including our social media profiles. We are not responsible for their content or privacy practices, and we encourage you to review their policies before sharing any information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We recommend checking back periodically to stay informed.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • PT Formula Jelita International

  • The Sima Office Tower, 15th Floor, Jl. T.B. Simatupang No. Kav 15-17, South Jakarta 12430, Indonesia

  • Email: contact@formulajelita.com

  • Phone: +62 822 9933 9315